Shipping is charged per order, regardless of the number of products ordered.
- FREE Priority Tracked - 2-3 days
- £1.95 Express Tracked - 1-2 days
- £3.95 Priority Tracked - 2-3 days
- £5.95 Express Tracked - 1-2 days
The above applies to all products apart from the Konstsmide Outdoor Home Lighting range. For these products, the cost is £8.95 per order (free over £200) and delivery is typically 1-3 working days.
Note:
- Order by 3pm on weekdays for same day despatch
- Days quoted above are Working Days. Whilst we do not guarantee weekend deliveries, Royal Mail and other couriers frequently deliver at the weekends
- Once your order has shipped you will receive an email with an estimated delivery date and tracking number where applicable
- Orders for multiple items may ship in separate packages
- Add additional items to your basket for discounts across the store
Additional FAQs
Q When will my order ship?
A Orders placed by 3pm are usually shipped the same day when ordered on a working day. Orders placed over the weekend are usually shipped on Monday, although some products ship at the weekend too.
Q How will my order be shipped?
A Orders fulfilled from our warehouse are mostly shipped by Royal Mail via Tracked 48 (Priority), Tracked 24 (Express)
Some items are fulfilled from our stock in Amazon using their couriers
Q Do you provide tracking?
A Yes, a tracking number will be provided
Q Do you ship outside of the UK?
A We can ship some products outside of the UK, but a special order needs to be placed. Contact us for details (contact details in the page footer)
Q What if my item is lost in transit?
A If the delivery is delayed or lost by the courier and does not arrive within 10 working days of the expected delivery date, then a refund or replacement will be sent. We may send a refund or replacement earlier than this at our discretion
Q Can I return an item?
A Returns are easy, click here for instructions
Delivery Terms & Conditions
- Please note that most orders are sent with a fully tracked, but not signed for, service. If you would prefer a signed for delivery, please inform us prior to placing your order. Otherwise, by placing an order, you acknowledge that for tracked orders a courier's tracking showing the item as delivered is sufficient proof of delivery.
- Couriers will often leave parcels in a safe place and if no obvious safe place is available they may leave it on your doorstep. If you do not have a safe place to leave parcels then contact us before ordering so we can arrange a signed for delivery.
- If we do not receive notification of any missing or damaged packages or items within 48 hours of the tracking saying the package was delivered, all items will be considered delivered successfully and in good condition.
- If items are damaged or faulty, take photos and send them to us within 48 hours of delivery.
- Please take photos of the packaging before opening if there is any damage.
- Items will not be declared lost and refunded until the courier declares the item lost. Note that for Royal Mail this can take 5 weeks after the expected delivery date. If an item is delayed beyond a week (or two days for Express orders) you can order a replacement and we'll cover the additional postage and the return cost of the original item if it turns up before the courier has declared it lost.
- We will resolve any issues falling within the scope of the above, at our discretion.